FAQs

Some of our most requested information is below.
If you still have questions please reach out to our support team directly.

Orders

WHEN WILL MY ORDER ARRIVE?

Each one of our fine art prints takes approximately 10-14 business days to print, mount, frame and ship. Once shipped, you’ll receive a FedEx tracking number from us so you can keep an eye on things. Most orders take 3-5 days in transit.

DO YOU INCLUDE ANY PAYMENT INFORMATION ON THE PACKAGE?

Each one of our fine art prints takes approximately 10-14 business days to print, mount, frame and ship. Once shipped, you’ll receive a FedEx tracking number from us so you can keep an eye on things. Most orders take 3-5 days in transit.

MY PRINT ARRIVED DAMAGED. WHAT SHOULD I DO?

On the rare occasion that your print arrives in anything less than perfect condition, please let us know immediately. Kindly send some photos of the damaged piece and the box that it came in to support@gildedhalls.com so we can help. Please always be sure to include photos of the box or boxes that your art arrived in, even if there are no obvious signs of damage.

DO YOU OFFER EXPEDITED SHIPPING?

We do not currently offer any expedited shipping options.

MY ORDER IS LOST, WHAT SHOULD I DO?

If your order has been marked as delivered but you have not received it please let us know by emailing support@gildedhalls.com and we will track it down.

Artwork

CAN I FRAME THESE PRINTS MYSELF?

Yes, we offer unframed prints so you can customize the look and feel of your final piece. Just select “no frame” when adding the artwork to your basket.

CAN I MAKE ANY CUSTOMIZATIONS TO THE FRAME FOR A SMALL FEE?

Unfortunately we are unable to make any customizations at this time.

WHAT ARE YOUR FRAMES MADE FROM?

All of our frames are made from wood and hand assembled for each piece.

WHAT DO YOU RECOMMEND FOR HANGING HARDWARE?

Each of our frames comes ready to hang with wall buddies that make for easy hanging. Depending on your wall we recommend using screws for our smaller sizes and an anchor for our two largest sizes.

ARE ANY OF YOUR PRINTS SIGNED OR NUMBERED?

On occasion we release signed and numbered editions that often sell out immediately. The best way to stay informed is by signing up for our newsletter.

ARE YOUR PRINTS GLOSSY OR MATTE IN FINISH?

All of our artworks are printed on a heavy 270gsm matte archival 100% cotton rag paper.

DO YOU USE GLASS OR ACRYLIC FOR YOUR FRAMED ART?

We use a thick sheet of UV-blocking acrylic for all of our fine art prints. Despite being more expensive than glass, we’ve chosen to frame with acrylic because it offers superior protection and is less likely to arrive damaged in transit.

Still have questions?

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