Return Policy

Every product sold by Gilded Halls is “made to order,” which means it is specifically crafted just for you only after you have placed your order. Consequently, Gilded Halls does not accept refunds, returns, or exchanges for orders. We are also unable to make any changes or cancellations to orders after 24 hours from the moment the order is placed. If you believe you have made a mistake with your order, please contact us immediately at support@gildedhalls.com.

On rare occasions, one or more products in an order may be damaged while in transit with our shipping partners. If one or more of your products arrives damaged, please send detailed, clearly visible photos of the damage, including images of the packaging, to support@gildedhalls.com. In cases where one or more products are materially damaged, Gilded Halls may elect to restore or replace the damaged products at our sole discretion following a review of the photos submitted (“Damage Review”).

If requesting a Damage Review, you expressly acknowledge and agree to the following:

1 - Photos of damaged areas of products must be clearly visible and submitted in .jpeg or .png format.
2 - Photos of damage must be received by Gilded Halls within seventy-two (72) hours following the indicated delivery date of the order by the shipping provider.
3 - Photos of the damage must have been taken immediately upon receipt of the products, and the products must not have been hung, placed, or otherwise installed prior to the photos being taken.
4 - A Damage Review requires a minimum of thirty (30) business days to complete, and Gilded Halls may elect to replace or repair the damaged products at our sole discretion.
5 - The delivery of a replacement product, if any, will be subject to existing manufacturing capacity, inventory, availability, and shipping timing. You may be responsible for payment of return shipping if Gilded Halls elects to repair or replace the products.